Contact Information
General Provisions
This page sets forth the official contact information and methods for communicating with the Operator in accordance with the legal requirements of England and Wales. Users may utilise the communication channels specified below for correspondence related to the operation of the website, including but not limited to enquiries, complaints, data protection matters, and compliance issues.
Contact Channels
The Operator provides the following methods of communication:
- Email: [email protected]
- Telephone: +44 20 7946 0321
- Registered Address: 37 Bishopsgate, London, EC2N 3AA, United Kingdom
- Alternative Contact Form: Accessible via the website’s “Contact Us” section.
Working Hours
Communication channels are monitored during regular business hours: Monday to Friday, 09:00–18:00 (GMT), excluding public holidays in England and Wales. Correspondence received outside these periods will be addressed on the next business day.
Response Times
The Operator endeavours to provide an initial response to all written communications within 72 hours of receipt, in accordance with regulatory standards applicable in GB. The time required to provide a substantive reply may vary depending on the nature and complexity of the enquiry.
Data Protection Enquiries
For matters relating to the processing of personal data or the exercise of data subject rights under the UK General Data Protection Regulation (UK GDPR), users may contact the Data Protection Officer at [email protected] or in writing at the registered address indicated above. Please include all relevant details to facilitate prompt processing of the request.
Complaints Procedure
Users who wish to submit a formal complaint regarding the services of the Operator must do so via email or postal correspondence, indicating “Formal Complaint” in the subject line or on the envelope. The Operator will investigate all complaints in accordance with applicable GB legislation and regulatory guidelines, providing a written response within the statutory period.
Regulatory Authority
Should a user remain dissatisfied following the completion of the Operator’s internal complaints process, further recourse may be sought through the relevant regulatory authority, the Gambling Commission:
Gambling Commission
Victoria Square House
Victoria Square
Birmingham
B2 4BP
United Kingdom
Website: www.gamblingcommission.gov.uk
Telephone: +44 121 230 6666
Amendments
The Operator reserves the right to amend this contact information in compliance with changes in applicable law or regulatory requirements. Updated contact details will be published on this page without undue delay.
Date of last revision: 07 June 2024
